Customer Awareness

Customer Awareness

How to Block Your ATM Card - Using SMS
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Personal Information Awareness :

Bank or its representative will never ask for your CARD details ie OTP, CVV, PIN, or personal KYC details through phone. Do not share this with anyone on phone or email.

Does & Don’ts

* Use strong passwords that are hard to guess and are at least ten characters and combines uppercase and lowercase letters, numbers, and special characters. Even better, use a long Phrase that would be easy for you to remember but uses mixed characters. And keep your password confidential.

* Use two-factor authentication where it is supported.

* For different accounts, use different passwords. Regularly changes or rather update your passwords.

* Be alert and watch out for scams and phishing emails. Do not open email attachments or links/hyperlinks from unknown sources.

* Always dispose information properly when you no longer need it, or instance through shredding or burning.

* Be aware of social engineering attacks and avoid being tricked into giving up your information by people pretending to be business partners, service providers, etc. Do Not respond to their calls nor emails if you are not aware if they are genuine.

* Lock your computer or phone when not in use to avoid unauthorized access. Also, you can disconnect from the internet or shut down the device when not in use. Do Not leave your devices unattended.

* Educate all on Cyber Security.

* Report all suspicious cyber-incidents to the security representative or the manager.

* Install antivirus program from a verified vendor and keep it updated your devices.

* Safeguard your data storage devices to ensure no data is lost or damaged.

* Make Sure applications being used are regularly updated.

* Create data backups frequently.

* In case of a cyber threat or an attack, report the incident immediately to the necessary.

* Do not post any private information, for instance, banking information on social media platforms or public sites.

* Avoid Connecting and using public Wi-Fi hotspots, and if it is necessary, use a VPN connection and enhance your firewall settings if possible.

* Do not leave wireless connection turned on while not in use; this includes both Wi-Fi and Bluetooth.

* Do not expose your sensitive information by leaving it lying around, such as your utility bill, checks, and any other document that may hold sensitive information.

* Avoid installation of unauthorized programs/ Applications on your PCs, Mobiles such as cracked software programs.

* Avoid plugging in external USB devices/ flash drives to your computer/ mobile  if not authorized by your organization.